Call Us

Customer service

Consulting |Training

Not another class on "how to talk on the phone." Customer service in the 21st Century requires customer service managers to:

  • Establish business goals
  • Hire intelligently
  • Communicate effectively
  • Measure what matters

Social Business

Consulting | Training

More than social media, we focus on using social tools to accomplish your real goal, effective communication and marketing.

  • Social methods for internal communication
  • Social marketing
  • Social customer service
  • Knowledge sharing and capture
  • Writing services

Service Management

Consulting | Training

Effective ways to establish disciplined service management using proven methodologies.

  • Focus on customers
  • Support business goals
  • Provide excellent service
  • Be efficient and effective

outside the U.S.?

We can connect you with our partners in Canada and Europe.

Consulting | Training | Service | Social